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Polar Help Desk Free 4.1

Staff Rating:

NOT RATED

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GENERAL INFO

License:	Freeware
File Size:	9722 KB
Homepage:	Click Here

STATUS

Added:	04-06-2007
Downloads:	1
Rating:	Not Rated
Votes:	0 Rate Now
Reviews:	0

Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out.
Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management.

Key advantages:
- Source code available for purchase
- Easily deployed and configured
- Extremely short training period enabling seamless introduction of new support staff
- Flexible licensing models

Key benefits:
- Fully functional web based help desk, commercially free for 1 named user
- Reports and clear user-friendly interface
- Incorporate proven Incident Management process based on ITIL and best practices procedures
- Increase support staff awareness of both customer expectations and IT service management objectives
- Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable.
- Customer service requests are fulfilled through Service Level Management processes
- Achieve consistent service levels
- Balance required service levels against the service cost
- Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes)
- Decrease operational support costs by leveraging incident duplications and repetitive service procedures
- Solve the spam problem by transferring communication from email to help desk

Category Placement:
Home > Business > Support Systems

ALL 9 PRODUCTS BY THIS OWNER.

1.	NetPenguin 1.05
2.	Polar Help Desk 4.1
3.	Polar SpellChecker Component 5.0
4.	Polar Help Desk Free 4.1
5.	Polar Draw Component 3.0
6.	Polar Crypto Light Free 2.5
7.	Polar Crypto Component 2.5
8.	Polar Zip Component 5.0
9.	Polar Zip Light Free 5.0

SYSTEM INFO

Install Support:	Install and Uninstall
OS Support:	WinXP,Windows2000,Windows2003
Requirements:	Server Requirements: Windows 2000 (IIS 5.0) or Windows XP (IIS 5.1) or Windows 2003 (IIS 6.0), Microsoft .NET Framework Version 1.1, MS SQL Server 2000 or MS SQL Server 2005 Express or MS SQL Server 2005; Client Requirements: MS Internet Explorer 6.0 or better

RELEASE INFO

Release Date:	02/19/07
Release Status:	Major Update
Release Notes:	This version has bugs fixed and some features, that lots of our customers requested, implemented.

REVIEWS (0)

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